Ana, Front Office Receptionist
She checks in patients and gets all patient information before being seen, she also helps the patient understand the importance of using the patient portal to input their information to achieve the best experience during their office visit. Her goal with every patient is to create a friendly tone and pleasant attitude. She speaks Spanish fluently.
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Belen, Medical Assistant
Rooms patients, checks vitals, responds to patients questions and concerns regarding treatment or prescriptions. Delivers biopsy results and lab results. She enjoys each and every interaction she has with the patient and strives to make each patient experience in the office a positive one.
Rosie, Medical Assistant
Rooms patients, checks vitals, responds to patients questions and concerns regarding treatment or prescriptions. Delivers biopsy results and lab results. Responds to all patient questions in a timely manner. Enjoys the interaction she gets to have with the patient daily. Speaks Spanish fluently.
Rooms patients, checks vitals , responds to patients questions and concerns regarding treatment or prescriptions. Delivers biopsy results and lab results. Helps to schedule patients for procedures. Jon enjoys each and every interaction with the patient and strives to make each patient experience in the office a positive one.
Karen, Office Visit Scheduler
Handles all phone calls that come into the office. Schedules consult visits for New and Established patients. Registers each patient with their log in information for the patient web portal. Speaks Spanish fluently.
Works with insurance companies to get authorizations for patients procedures. Gathers information regarding patient copays and deductibles. Delivers biopsy results.
Verifies insurance eligibility for office visits. Gathers information regarding patient copays. Directs incoming calls to the correct department. Helps to schedule patients for procedures.
Leslie, Procedure Scheduler
Responsible for scheduling patients for procedures and other tests ordered. Informs patients of proper preparation for procedures and goes over all instructions for procedures and tests. Leslie speaks Spanish fluently.
Connie, Billing Office Manager
Oversees billing office. She is a certified coder with 14 years' experience in Gastroenterology. Speaks with patients who have questions about their bill, submits claims, and posts payments. She has been with Dr. Arenas since 2015.
Laurie, Billing Office
Assists with billing questions, payments and claims.
Clarissa, Office Manager
Responsible for keeping an office running smoothly and overseeing administrative support. The job can range widely in duties and responsibilities, from reception, copy editing and support, to handling a specific type of paperwork or filing for a specific department.
Blanca, Front Office Assistant
Blanca is responsible for calling patients prior to appointments and sets them up on our web portal. She also helps patients fill out their online paperwork in the office. She is Bilingual.