Diane, Practice Manager
Oversees daily operation of office and staff. Ensures patient’s visit to the office is always pleasant and positive. Strives to make each patient interaction with our office staff the best! Enjoys creating a great environment where patients feel and see our care for them is our 1st priority.
Ivin, Front Desk Receptionist
Handles all scheduling phone calls and referrals from other Dr. Offices. She also helps the patient understand the importance of using the patient portal to input their information to achieve the best experience during their office visit. Ivin’s goal with every patient is to create a friendly tone and pleasant attitude on the phone so the patient feels positive about coming into our office .She speaks Spanish fluently.
Belen, Medical Assistant
Rooms patients, checks vitals, schedule procedures, responds to patients questions and concerns regarding treatment or prescriptions. Delivers biopsy results and lab results. She enjoys each and every interaction she has with the patient and strives to make each patient experience in the office a positive one.
Aritza, Medical Assistant
Reviews all patient information, takes vitals, ensures patient is ready to be seen in a timely manner, schedules procedures, delivers biopsy and lab results. Responds to all patient questions in a timely manner. Enjoys the interaction she gets to have with the patient daily. Speaks Spanish fluently.
Connie, Billing Office
Oversees billing office. She is a certified coder with 14 years experience in Gastroenterology. Speaks with patients who have questions about their bill, submits claims, and posts payments. She has been with Dr. Arenas since 2015.
Linda, Office Assistant
Delivers results for patient’s pathology and biopsy’s, takes care of medical records request, and assists in rooming patients and getting vitals. Enjoys speaking with patients and helping them with their questions and concerns regarding their care or results.
Clarissa, Scheduler for office visits
Handles all phone calls that come into the office. Schedules consult visits for New and Established patients. Registers each patient with their log in information for the patient web portal. She also takes payments for office and surgery center. Speaks Spanish fluently. Clarissa has been with Dr. Arenas since 2014.
Works with insurance companies to get authorizations for patients procedures. Gathers information regarding patient copays and deductibles. Verifies insurance eligibility for office visits. Adriana speaks Spanish fluently and has been with Dr. Arenas since 2014.
Roxanne, Procedure Scheduler
Responsible for scheduling patients for procedures and other tests ordered. Informs patients of proper preparation for procedures and goes over all instructions for procedures and tests. Roxanne speaks Spanish and has been with the team since 2015.